Safety & Policies

Safety & Policies

Safety is our number one priority. We take pride in offering Camps and Skills sessions in a controlled “stay within your limits” environment.

Yes, mountain biking is a risky sport involving speed and challenging terrain, that does not mean we take any risks with our riders. Our coaches have the knowledge, experience and skills to teach you what you need to stay in control, minimize these risks and truly enjoy your ride.

Our Team is certified by two governing bodies in Canada – The Professional Mountain Bikers Instructor’s Association and The National Coaching Certification Program. We have a minimum of 20hr Wilderness first Aid and have an up to date criminal record check for the vulnerable sector on file. We are all Bow Valley locals who take enormous pride in their community and are all members of the Interpretive Guides Association.

Emergency Action plan, Ride Safely plan and Rapid Response Procedure available upon request.

ADDITIONAL COVID19 RULES FOR BICYKIDS SESSIONS

PRIOR TO SESSION:
COVID19 Screening form sent out prior to 1st day of session

**If your child is feeling unwell, please DO NOT bring them to session. Advise the coach of sickness and symptoms including date of onset if they resemble any sort of fever, cold or flu.**

DAY OF SESSION:
Socially distant drop off and pickup. Details will be sent via email to parents prior to 1st day of session 
Questions Coach will be asking your child:

1. How are you feeling?
2. Do you have any symptoms (cough, cold, fever?)
3. Have you been out of the country over the past 14 days?

DURING SESSIONS:

  • Stay 3 meters apart from each other
  • Not be sharing snacks or bikes
  • Not be high five-ing or fist pumping
  • Using hand sanitizer before and after snack time (Coaches will carry sanitizer but please pack some with your little ripper
  • Should there be any first Aid Required – Coach will wear a mask and gloves and have these easily accessible in pack to administer
  • Should any little ripper not be fit to continue riding, Coach will contact parent immediately for a pick up
  • Bikescape will communicate any exposure of COVID19 to all parents as soon as it is reported and permissible

Additional links concerning COVID19 guidelines and restrictions can be found below.

Guidance for Outdoor Sport and Recreation Activities 

BICYKIDS THREE STRIKES POLICY

For the record, we are here to ensure we ALL have ALL the FUN. Your little rippers are expected to behave in a way that makes the whole group feel comfortable and safe. To ensure the safety of all rippers, all of the sessions at BIKESCAPE abide by the three-strike policy.

STRIKE ONE – Coach talks to the child during session and informs parent about the incident as soon as possible.
STRIKE TWO – Coach talks to the child during session and informs parent about the incident as soon as possible.
STRIKE THREE – Can result in your ripper not being welcome back. This will be dealt with on a case by case basis and will involve Head Coach Clare, Owner/Operator of BIKESCAPE INC.

Bullying of any sort, not abiding by our safe COVID19 practices, purposely not following the rules of the trail, and any sort of “attitude” will not be tolerated and is grounds for immediate dismissal. We completely understand that all our rippers (given the current state of the world) will have a bad day and this will absolutely be taken into consideration.

All strikes will be given at the Coach’s discretion. Trust us, we don’t wanna be playing the strike game, there are way more fun games to be playing – like riding bikes!

BICYKIDS CAMPS CANCELLATION POLICY

BicyKid Camp bookings are guaranteed once payment has been received. Any cancellation requests must be submitted two weeks prior to camp start date. These cancellations are eligible for a credit for a future camp. Any cancellations occurring less than two weeks prior to the session start date are not eligible for credit unless that vacant spot can be filled with another camper. All cancellations are subject to a $25.00 administration fee. 

There are no credits for missed days due to changed work or vacation schedules, sick days, or other non-emergency reasons.

Any bookings cancelled by BIKESCAPE (outside of weather permitting) are 100% refundable minus any fees if registration was paid by credit card and will be returned via E-TRANSFER. Any individual session cancellations due to weather or COVID19, will be postponed to a later date. 

CREDIT CLARIFICATION EXAMPLE: If you require a credit, there is a $25.00 administrative fee per registration (meaning per child, and per week). For example, if you have two children registered in the same week, this counts as two registrations (2 x $25.00)

COVID-19 UPDATE: In the event of a program cancellation initiated by the Alberta Government due to COVID-19 that BIKESCAPE is not able to re-schedule for a later date, a refund will be offered via E-TRANSFER minus any fees if registration was paid by credit card.

GROUP MINIMUM: We require a minimum of five (5) Bicykids to a maximum of ten (10) for a group session to go ahead. Should the minimum not be reached for a group you have registered for, you will be contacted two weeks prior to session start date to discuss options. Should there be no option available, you will be refunded 100% of your registration with no fees. 

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GUIDED TOUR POLICY

  • All guests must read and complete guest form & waiver once payment has been processed
  • COVID-19 screening will be sent out prior to tour and is mandatory for all guests
  • All local and Alberta COVID19 outdoor recreation restrictions and guidelines are strictly adhered to

CANCELLATION POLICY: 48 hours notice is required to cancel or change a confirmed group tour booking. Cancellations occurring outside of 48 hours are 100% refundable minus a $25.00 admin fee. Bookings are non-refundable inside of 48 hours but can be accommodated in the form of a credit on a future date. In the unlikely event a tour is cancelled by BIKESCAPE, these bookings are 100% refundable.

COVID-19 UPDATE: In the event of a program cancellation initiated by the Alberta Government due to COVID-19 that BIKESCAPE is not able to re-schedule for a later date, a refund will be offered via E-TRANSFER minus any fees if registration was paid by credit card.