403-688-5440 info@bikescape.ca

Safety & Polices

Safety is our number one priority. We take pride in offering Camps and Skills sessions in a controlled “stay within your limits” environment. Yes, mountain biking is a risky sport involving speed and challenging terrain, that does not mean we take any risks with our riders. Our coaches have the knowledge, experience and skills to teach you what you need to stay in control, minimize these risks and truly enjoy your ride.

Our Team is certified by two governing bodies in Canada – The Professional Mountain Bikers Instructor’s Association and The National Coaching Certification Program. We have a minimum of 20hr Wilderness first Aid and have an up to date criminal record check for the vulnerable sector on file. We are all locals who take enormous pride in their community and are all members of the Interpretive Guides Association.

Emergency Action plan and ride safety plan available upon request.

COVID19 RULES FOR RIDES:

Email sent out prior to 1st day of session

**If your child is feeling unwell, please DO NOT bring them to session. Advise the coach of sickness and symptoms including date of onset if they resemble any sort of fever, cold or flu.**

1st day of session:

Please note we will be staying TWO METRES apart from each other

Questions Coach will be asking your child:

1. How are you feeling?
2. Do you have any symptoms (cough, cold, fever?)
3. Have you been out of the country over the past 14 days?

  • ● Stay 2 meters apart from each other
    ● No sharing snacks or bikes
    ● High Fives with gloves on only
    ● Drop off and pickup while maintaining a safe social distance
    Coaches carry sanitizer for participants for before and after snack time (feel free to send your own!)
    ● Should there be any first Aid Required: Coach will wear a mask and gloves and have these easily accessible in pack to administer and contact parent immediately should rider not be fit to continue riding
    ● Bikescape will communicate any exposure of COVID19 to all parents as soon as it is reported

Additional links for safety page concerning COVID19 guidelines:

Alberta Government

Guidance for Day Camps

Guidance for Outdoor Recreation

COVID-19 PRINCIPLES AND EMERGING PRACTICES FOR LED OUTDOOR ACTIVITIES IN CANADA

GUIDANCE FOR ORGANIZED OUTDOOR SPORT, PHYSICAL ACTIVITY AND RECREATION

BICYKIDS CAMPS CANCELLATION POLICY

BicyKid Camp bookings are guaranteed once payment has been received. Any cancellation requests must be submitted two weeks prior to camp start date. These cancellations are eligible for a credit for a future camp. Any cancellations occurring less than two weeks prior to the session start date are not eligible for credit unless that vacant spot can be filled with another camper. All cancellations are subject to a $25.00 administration fee. There are no credits for missed days due to changed work or vacation schedules, sick days, or other non-emergency reasons.

Any bookings cancelled by BIKESCAPE (outside of weather permitting) are 100% refundable and will be returned via E-TRANSFER. Any individual session cancellations due to weather, will be postponed to a later date. 

CREDIT CLARIFICATION EXAMPLE: If you require a credit, there is a $25.00 administrative fee per registration (meaning per child, and per week). For example, if you have two children registered in the same week, this counts as two registrations (2 x $25.00)

COVID-19 UPDATE: In the event of a program cancellation initiated by the Alberta Government or by BIKESCAPE due to COVID-19, full credits or refunds will be returned via E-TRANSFER without any administrative fees.

GROUP MINIMUM:
We require a minimum of five (5) Bicykids to a maximum of ten (10) for a group session to go ahead. Should the minimum not be reached for a group you have registered for, you will be contacted two weeks prior to session start date to discuss options. Should there be no option available, you will be refunded 100% of your registration with no fees. 

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GUIDED TOUR POLICY: 

  • All guests must read and complete guest form & waiver once payment has been processed
  • COVID-19 screening will be sent out prior to tour and is mandatory for all guests
  • All local and Alberta COVID19 outdoor recreation restrictions and guidelines are strictly adhered to

CANCELLATION POLICY:
48 hours notice is required to cancel or change a confirmed group tour booking. Cancellations occurring outside of 48 hours are 100% refundable minus a $25.00 admin fee. Bookings are non-refundable inside of 48 hours but can be accommodated on a future date. In the unlikely event a tour is cancelled by BIKESCAPE, these bookings are 100% refundable.

COVID-19 UPDATE: In the event of a program cancellation initiated by the Alberta Government due to COVID-19, full credits or refunds will be returned via E-TRANSFER without any administrative fees.